Wednesday, May 5, 2010

Excellent Customer Service

Yesterday just make a call to Dell technical support reporting my faulty USB port on my laptop which still under warranty and today engineer came to my door step to get the whole motherboard replaced. Wow superb & speedy service. This is the kind of customer service i like. Thumb up !!

1. Make a report to dell center and she ask for a thorough diagnostic check over the phone. Confirmed it is faulty and assigned with case number.

2. Engineer call me the next day and arrange a time to get my laptop fit.

As simple as just 1, 2 and done !


When come to stock tradings, there are five things that every successful trader needs to know how to do:


1. Have a method to trade.

2. Have the discipline to follow your method.

3. Have the mental fortitude to accept the fact that losses are part of the game.

4. Have the mental fortitude to accept huge gains.

5. Find a mentor.

29 comments:

  1. Today, record another very handsome intraday gain on Encrop. bought at 1.05 early morning, sold partial at 1.13-1.16, but still keep substantial stake for its catalyst :D)

    Update portfolio + ultramargin line

    1. Encorp 45% (cost: RM 1.05)
    2. Pharma 40.6% (cost: RM 4.30)
    3. Classic scenic 36% (cost 68sen)
    4. kfima 28.2% (cost 1.01)
    5. Manulife 27.4% (cost 2.65)
    6. Keladi 25% (cost: 15.7sen)
    7. CCM Duopharma 7.4% (cost 2.39)
    8. OKA 5.2% (cost 60.3sen)


    Second portfolio + margin line
    1. CCM duopharma 42.5% (cost 2.40)
    2. Keladi 28.2% (cost: 16.2sen)
    3. Chuan 16.2% (cost 60.5sen

    ReplyDelete
  2. 5121 HEKTAR HEKTAR REITS
    First Interim Dividend 2.5 Sen

    Entitlement Details:
    You are advised to read the full contents of the announcement or attachment at
    http://www.bursamalaysia.com.


    Entitlement Type: First Interim Dividend
    Entitlement Date and Time: 20/05/2010 05:00 PM
    Year Ending/Period Ending/Ended Date: 31/12/2010
    EX Date: 18/05/2010
    To SCANS Date:
    Payment Date: 07/06/2010

    ReplyDelete
  3. 7081 PHARMA PHARMANIAGA BHD
    Final Gross Dividend 27 Sen & Special Dividend 10 Sen

    Entitlement Details:
    Final Gross Dividend of 27 sen per ordinary share less 25% Malaysian Income Tax
    Special Dividend of 10 sen less taxation of 25%


    Entitlement Type: Others
    Entitlement Date and Time: 14/06/2010 04:00 PM
    Year Ending/Period Ending/Ended Date: 31/12/2009
    EX Date: 10/06/2010
    To SCANS Date:
    Payment Date: 15/07/2010

    ReplyDelete
  4. 4715 GENM GENTING MALAYSIA BERHAD
    Final Dividend 4.3 Sen Less 25% Tax

    Entitlement Details:
    Final Dividend of 4.3 sen less 25% tax per ordinary shares of RM0.10 each.


    Entitlement Type: Final Dividend
    Entitlement Date and Time: 30/06/2010 04:00 PM
    Year Ending/Period Ending/Ended Date: 31/12/2009
    EX Date: 28/06/2010
    To SCANS Date:
    Payment Date: 21/07/2010

    ReplyDelete
  5. 3182 GENTING GENTING BHD
    Final Dividend 4.2 Sen Less 25% Tax

    Entitlement Details:
    Final Dividend of 4.2 sen less 25% tax per ordinary share of RM0.10 each.


    Entitlement Type: Final Dividend
    Entitlement Date and Time: 30/06/2010 04:00 PM
    Year Ending/Period Ending/Ended Date: 31/12/2009
    EX Date: 28/06/2010
    To SCANS Date:
    Payment Date: 27/07/2010

    ReplyDelete
  6. Encorp continue rebound, realizing paper profit gradually + margin increasing = more and more profit :D)

    ReplyDelete
  7. yeah!! today is my D-day; just sold off all Encorp at 1.20-1.25, realize biggest ever contra gain.....


    Sold off also all keladi in first portfolio at 16.5sen, realize all paper profit

    Selling pharma at 5.08-5.10, realize more paper profit

    ReplyDelete
  8. WOW !! Congrat hng !!
    Profit after profit.
    Well done friend.

    ReplyDelete
  9. good trades, hng. when i saw the encorp drop on the 5th ,dont dare to buy. did you not question why the price fell until 1.05 with such strong selling and vol? i was afraid that it was some kinda 'scandal' thing.

    ReplyDelete
  10. ccdev

    Encorp is always in my radar screen for its upcoming catalysts. Yesterday, it was indeed golden opportunity to buy these stock at dip and bulk volume. Without second thought, i quick place maximum order to match it massive sell off within 1 min. It was later find out that the massive sell off was from Encorp itself resell its treasury share, perhaps due to it upcoming RCLS.

    All in all, total Encrop profit from yesterday intraday and today contra gain manage to boost my total capital by at least 10%, sending portfolio much closer to KPI to growth total capital by 50% this year :)

    ReplyDelete
  11. hng, when you saw golden opportunity, i only say 'rservation' due to my own fears. and the growth total capital by 50%, wow, definitely space for improvement for myself, a lot of space.

    hng, how many stocks you got in your radar, seems like a lot of stocks also you within your 'radar'. and looking at your portfolio, is there a 'maximum' exposure that you would spend on 1 single counter? thanks.

    ReplyDelete
  12. ccdev

    There is about 60 stocks under my radar screen. As matter of fact, i always concentrate my capital even under single stock if i'm confident enough, ultra-margin line will be use to further increase volume, as even slim profit margin = absolute return still worth of trade.

    ReplyDelete
  13. Sold off all keladi at 16.5sen under second portfolio too, realize just marginal paper gain

    ReplyDelete
  14. Today, aside sold off all Encorp, keladi in both portfolio, portfolio also take almost all paper profit on pharma, sold at 5.50-5.10. Portfolio have also today increase stake on classic scenic, bought at 67.6-68sen, bought kfima at 95-96sen to average down holding cost

    Update portfolio + ultramargin line

    1. kfima 48.8% (cost 98.5sen)
    2. Classic scenic 44% (cost 68sen
    3. Manulife 27.4% (cost 2.65)
    5. Pharma 8.3% (RM 4.30)
    6. CCM Duopharma 5.4% (cost 2.39)
    7. OKA 5.2% (cost 60.3sen)

    Second portfolio + margin line
    1. CCM duopharma 42.5% (cost 2.40)
    3. Chuan 16.2% (cost 60.5sen

    ReplyDelete
  15. Portfolio so far add:

    1. Kfima at 92-93sen
    2. Cscteel at 1.80-1.81
    3. Pj development 73-74sen
    4. Cscenic 66.5

    ReplyDelete
  16. bought also bjtoto at 4.38-4.40

    ReplyDelete
  17. hng, yr timing for Genm is just perfectly right. Congrat ! :)

    ReplyDelete
  18. Yeah, GENM already in handsome intraday profit. will keep watch to reap even higher profit.....

    ReplyDelete
  19. Sold off all GENM at 2.81, realize few k intraday gain :)

    ReplyDelete
  20. Sold off all Cscstel at 1.83, realize another k intraday profit :)

    ReplyDelete
  21. bought more classic scenic at 67.5sen

    ReplyDelete
  22. bjtoto rebound, already in handsome paper intraday profit, still wonder to take profit now or wait for catalyst.....

    ReplyDelete
  23. Today, make handsome intraday gain on Cscetel (sold 1.83); Bjtoto (sold off 4.44-4.46); GENM (sold off 2.810 :D)

    Portfolio have also increase stake on kfima and cscenic, and add new stocks: Pjdeve and Maxis

    Update portfolio + ultramargin line

    1. kfima 62% (cost 97.5sen)
    2. Classic scenic 61% (cost 67.5sen
    3. Manulife 27.4% (cost 2.65)
    4. PJ development 11.2% (cost 73.5)
    5. Maxis 8.4% (cost 5.26)
    5. Pharma 8.3% (RM 4.30)
    6. CCM Duopharma 5.4% (cost 2.39)
    7. OKA 5.2% (cost 60.3sen)

    Second portfolio + margin line
    1. CCM duopharma 42.5% (cost 2.40)
    3. Chuan 16.2% (cost 60.5sen

    ReplyDelete